Reef Water Solutions – Orac

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BESPOKE PLATFORMS

What all started as a plan to simplify paperwork through a mobile app soon led to the transformation of one company’s entire operational software. The result? Orac – a bespoke platform that makes compliance easier for both clients and staff.

Today, we’ve taken it even further, and, now, Orac is so much more than simply compliance software. The best part? The team will never miss a business-changing opportunity again.

FLEXIBLE SOFTWARE

Reef Water Solutions, specialists in assessing the health and safety of water systems, initially approached Buzz for a way to improve their paper-based survey system, which engineers used during visits to clients’ premises.

And, with Buzz’s help, they said goodbye to the labour-intensive and error-prone process by replacing it with an iOS app. Honestly? They haven’t looked back.

But, just three years later, they approached our team again – this time, to work on a project to transform existing desktop software, used to track and schedule engineers’ visits to clients’ premises, with a more flexible web-based system.

With off-the-shelf packages not meeting the company’s exacting criteria, there was only one thing for it – build a bespoke system that could make compliance easier for both their clients and in-house service team.

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WORKING TOGETHER

Thanks to close collaboration with the Reef team, we were able to look at every aspect of the business and identify those key areas that needed translating into the new software.

The result was the development of a dashboard that manages clients, quotations, jobs, engineers and reports, which is accessible to everyone involved in the process. Engineers can even see their schedule in a calendar view and clients have immediate access to reports.

But we know processes are always changing – which is why, over the last six months, Buzz has built the team a totally new ‘reporting dashboard’, giving managers, engineers and the wider team an overview of operations on all fronts. Why? So, they can more effectively manage invoicing and spot those once-in-a-lifetime opportunities for business growth and increased revenue. The gift that keeps on giving! 

The Team at Buzz evaluate every process in minute detail, concentrating very much on personal interaction and user functionality, and have produced a system we are immensely proud of.
Mike Frith Managing Director